CUSTOMER SERVICE POLICY

Policy Scope & Service Principles

This customer service policy establishes unified, sincere, and professional service standards for pre-sales consultation, order processing, logistics tracking, and after-sales support, equally applicable to all global customers for consistent cross-border beverage shopping experiences.

Professional Pre-Sales Consulting Service

Our service team provides professional pre-sales guidance including flavor selection, product scenario matching, storage tips, and daily drinking suggestions. We help customers pick the most suitable energy drinks for work, fitness, travel, and summer daily use.

Standard Order Processing Period

Once your payment is confirmed, our team completes order verification, product freshness inspection, shockproof sealed packaging, and shipment arrangement within 1 to 3 business days. All beverages are well-protected to avoid extrusion and damage during long-distance international transit.

Global Unified Delivery Time Standard

All international parcels follow a fixed global delivery timeframe of 6 to 12 business days. Expedited shipping is not available, ensuring equal and fair logistics treatment for all customers worldwide.

Permanent Free Shipping Regulations

Free worldwide shipping is permanently valid for all Alani Nu energy drinks and wellness products. No checkout shipping fees, handling charges, or regional add-on costs will ever be applied; all transactions are settled solely in US dollars.

60-Day Official Return Protection Period

Every order is protected by a 60-day valid return period starting on the day you receive your package. Customers can submit return requests for packaging damage, transportation deformation, or factory quality issues within the valid period.

Fixed Refund Processing Cycle

After returned products arrive at our warehouse and pass official inspection, all refund reviews and fund transfers will be finalized within 5 to 10 business days, with funds credited back to your original payment account in USD.

Equal Service For All Global Shoppers

We deliver equal attentive service to all customers regardless of order value, region, or shopping frequency. Every inquiry, order check, and after-sales application will be responded to and resolved seriously and fairly.

Continuous Service Experience Upgrade

We optimize service workflows according to American consumer habits and global beverage shopping feedback, improving response speed, logistics transparency, and problem-solving efficiency to create smooth, worry-free shopping journeys.

Core Service Tenet

We uphold sincere and reliable service principles. We take full responsibility for every beverage we sell, ensuring every customer enjoys fresh, high-quality energy drinks and satisfying shopping experiences.

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