REFUND POLICY

Policy Purpose & Application Range

This refund policy establishes fair, unified return and refund rules for all Alani Nu energy drinks and wellness beverages, standardizing cross-border after-sales procedures and protecting global customers’ legitimate consumption rights for food and beverage products.

60-Day Valid Return Application Period

All global orders enjoy a 60-day return window calculated from the package receipt date. All valid return applications must be submitted within this period to qualify for official inspection and refunds.

Qualification Standards For Returned Beverages

Returnable products must remain unopened, well-sealed, intact, and retain original packaging, labels, and complete accessories. Opened, consumed, or improperly stored beverages are not eligible for returns due to food safety regulations. Products damaged by personal improper transportation are non-returnable.

Available Refund & Replacement Scenarios

We offer full refunds, partial refunds, or free replacements for objective issues including factory packaging defects, transit damage, missing items, and incorrect product shipment, ensuring customers’ legitimate rights are fully protected.

Required Materials For Refund Application

If you apply for refunds due to product or packaging problems, you need to provide clear photos or videos showing specific defects. Our professional after-sales team will conduct objective assessment and offer targeted solutions.

Standard Refund Audit & Issuance Time

Once returned items arrive at our warehouse and pass comprehensive quality inspection, all refund auditing and fund issuance work will be completed within 5 to 10 business days.

Unified USD Refund Calculation Standard

Refund amounts are calculated in US dollars based on your original payment total and returned to your initial payment channel. The exact arrival time depends on the processing rules of your bank and payment platform.

Same After-Sales Rights For Promotional Orders

Summer discounted promotional energy drinks enjoy identical after-sales protection as full-price products. Discounted orders with verified quality or packaging issues are fully covered by our return and refund rules.

Non-Returnable Situations Specification

Returns based purely on personal subjective dislike of flavor or taste without objective quality defects are not accepted, in line with international food and beverage retail and safety norms.

Policy Adjustment & Dispute Resolution Basis

We may adjust policy clauses in accordance with US consumer protection laws, FDA food retail standards, and global e-commerce rules. All after-sales disputes shall be settled referring to the latest official policy version.